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Terms and Conditions
Please read our Terms and Conditions before you book your villa or condo with us, Golden Key Management makes every effort to make your private villa vacation with us a very rewarding experience.

Due to the fact that we work with different villa owners,
there might be slightly varied conditions for renting the properties, we send you a copy of the one you rent when you select it, also you can see the conditions of each villa or condo in the listing page of that specific villa at Golden Key Management. Contact us anytime if you have any questions, this Terms and conditions page is second to the original villa's T & C.

TERMS AND CONDITIONS OF VILLA RENTALS
When you make a reservation, you will receive a Vacation Rental Confirmation/Invoice from us requesting your deposit on the villa you have booked with
Golden Treasures. This Vacation Rental Confirmation becomes a binding agreement when you send us your rental deposit; it states the terms and conditions concerning this villa rental between you (the “Guest”) and your principal, and Golden Treasures. Your sending payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If you have any problems or questions with any of the following, please be sure to phone us for discussion and explanation before you send us your rental deposit monies.

OUR PAYMENT AND CANCELLATION POLICIES:
Half of your rent is due here within 5 days of booking to confirm your reservation. Failure to make this payment subjects your reservation to automatic cancellation with a previous email notification of 24 hours. The balance due of rent, and damage deposit must be paid in full at least 45 days prior to your arrival. All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made IN WRITING. Each villa is independently owned, so Golden Treasures will attach a copy of the terms and conditions of the property you book, when you request the reservation. You can also find the individual terms and conditions of each villa in the listing of each property at the Golden Treasures site: www.goldenkeymanagement.com in the rentals section. This terms and conditions agreement found here is a general rule by Golden Treasures, and is secondary to the original villa owner's terms and conditions that you will receive with the reservation confirmation.

In rare cases, some villa owners may be persuaded to allow you to rebook your villa at a later date, without penalty to you. Refunds due to last-minute reductions in the total headcount originally booked will only be considered on a case-by-case basis when requested within 45 days of your arrival. Please ask us to check with the villa owner. Golden Treasures is more flexible than other rental companies, as our full assistance concept states, we will always negotiate to make it easier for you.

CHECK-IN and CHECK-OUT TIMES
Guests must vacate their villas no later than 11:00 AM, and check-in time is 3:00 pm Please refer to The villa Rental Confirmation for your villa's exact times. If you would like a later check-out time, you are required to check with our office during your stay to see if another group is arriving the day you leave. If not, you might be able to stay on later into the afternoon at no charge, but you are required to get prior permission to stay later than the published check-out time.

ENTRY INTO VILLA
Golden Treasures may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment made with Guests. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay. This happens only in rare cases.

DAMAGE DEPOSITS
Damage deposits are fully refundable within 45 to 60 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for villas left abnormally dirty, long-distance calls charged to the villa’s telephone, and no other charges incurred before, during or after your stay, still outstanding. All normal utilities (except for long-distance phone calls or careless or extremely excessive use of your villa’s water supply) are included in your rental price. You hereby agree to pay Golden Treasures on behalf of the owner of your villa the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa. All villas are privately owned, so decor, colors and inventories will of course vary. All villas are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the villa is prohibited.

LIABILITY
Golden Treasures is acting hereunder as agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of Golden Treasures. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. Furthermore, Guest is responsible for his villa during occupancy, must lock villa’s windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. If you have a personal accident in the villa, Golden Treasures will not be liable for the damages, we suggest you buy travel insurance before you make the trip. All Golden Treasures villas are privately owned. The villa owner and Golden Treasures reserve the right to refuse service or rentals to anyone at their complete discretion.

SUBSTITUTION
Golden Treasures reserves the right to substitute comparable or better accommodations without liability, should the villa reserved be sold, be out of order, been inadvertently double-booked, or be deemed substandard by us for any reason. If comparable accommodations are not available, Guest may receive a complete refund of all pro rated rent paid for the original villa.

DRUGS AND HAZARDOUS MATERIALS
Guest and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

VILLA KEYS
Golden Treasures shall charge Guest $50 for each set of lost or mishandled keys; $100-150 for lost safe deposit box keys; gate remote controls will be charged at replacement cost ($60 to $80). Guest is required to follow all instructions precisely on where to leave your villa keys and gate remote controls when you depart - call our office if you are unsure.

CAPACITY OF VILLAS
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa without refund. Exceptions to this Term are made only for infants under 2 years old; if sleeping in a baby crib and not occupying one of the villa’s beds, they are NOT included in the villa’s total headcount. Golden Treasures offers special arrangements for babies such as cribs, strollers, sterilizer sets, high chair, etc. please contact us for more detailed information.

PETS
Pets of any kind are NOT allowed in or on the villa’s premises without specific written permission from Golden Treasures (granted prior to arrival). A pet or evidence of a pet found on premises will cause immediate eviction, and forfeiture of Guest’s entire rent and deposit. Golden Treasures will require permission from the villa owner first.

COMPLAINTS AND MAINTENANCE
Golden Treasures shall make every effort to keep all villas and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. They reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage to their villa IMMEDIATELY to us, regardless of the hour. Being also a maintenance company, we are ready to deal with any repair emergency faster than most rental service providers.

SPECIAL SERVICES
We can arrange almost any special services you wish, and also arrange your car rentals (to be delivered to your villa, OR picked up by you at the airport on arrival) with ample advance notice - discuss your needs and wishes with us at 1-809-377-2038, or email us at info@goldenkeymanagement.com We can give you information about all island activities such as fishing, golfing, boat charters, SCUBA diving, ocean world, casinos, restaurants, jet skis, dirt bikes, buggies, windsurfing, kite surfing, massage and spa services, etc.

SECURITY
24-hours security is included with every villa, and special personal bodyguard services will be provided to special guests that might require it, at an added fee; some villas might have a higher level of security than others, depending on location. Please use the safe in the villas to keep your valuables, and buy travel insurance in case you might need it. Golden Key Management can respond to a personal emergency within 10 minutes if you are located within the areas of Sosua-Cabarete, and 20 minutes in Puerto Plata. Tourist Police ( Politur, white shirts and navy trousers ) are everywhere, you can talk to them if you need immediate help.
 

 

CALL US  FOR MORE INFORMATION AT 809-377-2038 / 829-477-2038 from 10:00 am to 10:00 pm